Pharmacy Management

Building on business skills such as negotiating, managing employees, and providing culturally competent care is essential for modern pharmacists, said Shane Desselle, BSPharm, PhD.

Support from pharmacy management and increased job satisfaction for pharmacy technicians can improve medication therapy management programs.

There are a number of ways in which job design and working conditions can be improved in the community pharmacy setting, either on the store level or on an organization-wide basis.

Collaboration between a health coach and pharmacist is a relatively new concept, but initial evidence is promising.

The evolution of health care to a more patient-centric focus suggests an even greater marriage between the concepts of manager and clinician.

Pharmacy managers must not only possess high levels of emotional intelligence, but should also encourage development among staff that facilitates more effective and creative outlets for frustration.

Resilience helps pharmacy personnel cope with mounting pressures and demands that come from stressed patients, tense supervisors, nervous patients, and precarious supply chain balances.

Trust between a physician and pharmacist is essential to the overall quality of patient-centered care.

Pharmacists and pharmacy staff failing to deal adequately with stressors put themselves and their patients at risk through mounting frustration, tiredness, burnout, and commission of errors.

The Covid-19 pandemic has elevated telehealth as a viable alternative to face-to-face interactions under certain circumstances, the list of which is expanding as technology expands and clinicians become more accustomed to and adept in its use.

Social media has developed into a powerful and versatile device that can inform and reach a multitude of persons almost instantaneously.

Pharmacy organizations have produced advisories to guide workflow and optimize services, yet there still exists a gap in further integration of pharmacists into public health and safety initiatives.

Addressing the health concerns of homelessness involves the creativity of all health care professionals in their respective roles.

Pharmacists must develop professional behavior and a common professional identity that goes beyond their personal values and self-interests.

Pharmacy managers should offer access and incentivize pharmacy staff to take part in self-development activities that can promote self-efficacy.

This week’s tip stresses that negotiation is a learned skill.

Pharmacists and pharmacy managers would be well served by learning some finer points of negotiation.

Reflection is a key strategy to facilitate self-identity and other aspects of personal development that benefit pharmacy practice.

Having a sense of professional identity is important for longevity in the profession, prevention of burnout, ethical practice, and mentorship of others in the same field.

Pharmacists must demonstrate value to achieve success when implementing new services and especially when establishing an entirely new practice.

Variability in prescrption handoffs might make the difference between a patient who is adherent or not.

Pharmacists must demonstrate value to achieve success when implementing new services and especially when establishing an entirely new practice.

The most effective leaders recognize their strengths and limitations and surround themselves with people who will complement their abilities.

There are a number of ways to examine issues around supporting and developing pharmacy technicians, but perhaps the best way is to frame the issue using an organizational behavior lens.

Awareness of various methods, conceptual approaches, and theories can help generate success for a pharmacy entrepreneur.

In pharmacy management, a ‘one-size-fits-all’ approach might not be the most appropriate for providing performance feedback during formal review sessions.

Pharmacy managers can resort to any great number of tools to help promote self-efficacy, including positive performance feedback, delegation, and empowerment.

This week’s pharmacy management Tip of the Week takes a look at establishing a clinical pharmacy site in the emergency department (ED) of a hospital.

Management of product life cycle will price and position pharmacist services effectively so that uptake is quick.

Effective time management can make the difference between a successful pharmacist and an unsuccessful one.