The Sassy Pharmacist Discusses Counseling Patients

Maurice Shaw, AKA the Sassy Pharmacist, discusses how to counsel impatient patients at the pharmacy.

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Maurice Shaw, PharmD: Hi! I'm Maurice Shaw, aka the Sassy Pharmacist. I am both a PharmD and a comedian. In fact, you may have seen my videos on YouTube.

Here's a Pet Peeve of mine, brought to you by the Sassy Pharmacist and Pharmacy Times.

I want to lose it when there are 2 lines but only 1 cashier with a line of 3 people. A customer walks directly to the window with no cashier and then says "When are you going to help me?" The Sassy Pharmacist responds, "When you get in the correct line, like everyone else."

In all seriousness, in this instance, you should politely reply that you'll get to them as soon as you address the other clients, and, once they reach you, ask if they have any questions or concerns about their prescriptions. Approaching clients in a helpful manner will bring them back to you (and may make them a bit more patient in future interactions!).

So as a reminder, when dealing with customers in the pharmacy you can either stay classy or get sassy. Stay sassy my friends!