Pharmacy Allegedly Dispensed Wrong Medication to Woman Twice

CVS Health is looking into a claim that one of its pharmacies in Texas dispensed the wrong medication to a woman more than once.

Wendy Flory told ABC13 that she needed a medication for an ongoing thyroid condition, but when she picked up her filled prescription from the CVS pharmacy, she noticed that the pills’ appearance was different than usual.

After doing some research online, she discovered that the pills might have been progesterone.

This is not the first time something like this has happened to Flory.

She alleged that the same CVS pharmacy gave her some other medication than what she was prescribed a few months ago. When she told the store about it, they apologized and offered her a $25 gift card, ABC13 reported.

This time, however, Flory went to her local CVS, the corporate office, and the Texas State Board of Pharmacy to raise concerns about the error.

A CVS spokesperson told ABC13 that the company was “actively looking into” the incident and said Flory was contacted by a district pharmacy supervisor as soon as the company was made aware of the incident.

“The health and safety of our customers is our No. 1 priority, and we have comprehensive policies and procedures in place to ensure prescription safety,” the CVS spokesperson told ABC13.

The news channel discovered that this pharmacy had previously been forced to pay $3000 for allowing a technician to work with an expired license. As a result, the store was asked to upgrade policies to ensure that all employees were properly licensed.