BenchmarkPortal Certifies McKesson Specialty Health’s Reimbursement, Access & Safety Services Solution Center as Center of Excellence

PRESS RELEASE

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--For the eighth year in a row, the McKesson Specialty Health Reimbursement, Access & Safety Services Solution Center has been certified as a Center of Excellence by BenchmarkPortal, a leading call center research and consulting organization. The Center of Excellence recognition is one of the most prestigious and coveted awards in the customer service and support industry.

BenchmarkPortal uses a rigorous benchmarking process to award the Center of Excellence designation to customer service call centers that are ranked in the top ten percent of call centers surveyed. Call centers are judged against a balanced scorecard of metrics for efficiency and effectiveness drawn from the world’s largest database of quantitative data audited and validated by researchers from BenchmarkPortal. Call centers earn the award by demonstrating superior performance for both cost-related and quality-related metrics when compared to industry peers.

“We are honored to once again receive this prestigious certification that recognizes us as a leader in the call center industry,” said William Nolan, vice president & general manager, Reimbursement, Access & Safety Services, McKesson Specialty Health. “We are always excited to receive definitive proof that we have achieved certain high levels of performance, cost efficiency and customer satisfaction from a highly credible organization like BenchmarkPortal. I congratulate all of our employees whose continued dedication to service excellence has made this award possible year after year.”

McKesson Specialty Health’s Solution Center, based in Scottsdale, Arizona, offers gateway programs for reimbursement hotlines, patient access and assistance programs, risk evaluation and mitigation strategy (REMS) services, and other healthcare customer support services on behalf of specialty pharmaceutical manufacturers. The center facilitates approximately 12 million patient and provider transactions for more than 300 products annually for therapies in oncology, rheumatology, vaccines and other multispecialty areas. The state-of-the-art facility utilizes sophisticated technology and best practices to optimize patient access to therapy.

“Earning this prestigious award for the eighth consecutive year is a remarkable achievement and a great source of pride to our organization,” said Jennifer Lasky, director, Reimbursement Operations, Reimbursement, Access & Safety Services, McKesson Specialty Health. “Our ongoing commitment to world-class, cost-effective service solutions has resulted in above-industry averages year after year, positioning us as one of the best call centers in the nation.”